Shipping policy
How long will it take for my package to get to me?
The time it will take for a package to reach its destination will depend on the processing time (usually 1 to 2 business days) and shipping time (3 to 9 business days). All products are made to order and if there is any delays with respect to the processing and shipping of items , customers will be informed immediately with an alternate shipping and processing timeframe. For any specific questions regarding timeframes and delays, we can be contacted at info@ovyandesigns.com
1. Shipping Charges
Shipping costs are calculated during checkout based on cart value. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
2. Tracking Notifications
Upon dispatch, customers will receive a tracking number from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
3. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, contact us at info@ovyandesigns.com for further details. If the parcel has been delivered without you being present, please contact us for next steps.
4. Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Ovyan encourage you to be aware of these potential costs before placing an order.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Ovyan at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
5. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations before the order has been dispatched. If your
order has already been dispatched, please refer to our refund policy.
6. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
6.1 Process for parcel damaged in-transit
We will process a replacement as soon as the courier has completed
their investigation into the claim.
6.2 Process for parcel lost in-transit
We will process a replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
7. Customer service
For all customer service enquiries, please email us at info@ovyandesigns.com.